Welcome to the aliciafamily.sbs FAQ. Below are some frequently asked questions and their answers. If you have any further questions, please feel free to contact us.

  1. How do I register an account?
    You can click the “Register” button in the upper right corner of the website, fill in your information including email address, username, and password, and follow the instructions to complete the registration process.
  2. I forgot my password. What should I do?
    If you have forgotten your password, please click the “Forgot your password?” link on the login page, enter your registered email address, and we will send you a password reset link.
  3. Can I change my personal information?
    Yes. After logging into your account, visit the “Account Settings” page to update your personal information, such as your name, contact information, and address.
  4. What payment methods do you offer?
    We accept a variety of payment methods, including credit cards, debit cards, and other electronic payment methods (such as Alipay and WeChat Pay). Please check the payment options during checkout.
  5. How do I track my order?
    You can check the status of your order on the “My Orders” page. If the order number and email address you entered match, we’ll display your order status.
  6. What is your return policy?
    We offer a 30-day return policy for unused items in their original packaging. Please refer to the “Returns & Exchanges” page for details on the return process and conditions.
  7. Is the website secure?
    Yes, we implement several security measures to protect your personal information and transactions, including SSL encryption and secure payment methods.
  8. Can I subscribe to your newsletter?
    Of course. At the bottom of the website, you’ll find a subscription section. Simply enter your email address and click “Subscribe” to receive our latest news and special offers.

If you have any further questions, please feel free to contact our customer support team. We’ll be happy to assist you!