Thank you for choosing aliciafamily.sbs. We are committed to providing high-quality products and services. If you are not satisfied with your purchase, we will happily process a refund. Please read the following refund terms carefully:

  1. Refund Policy
    Refund Period: You have 30 days from the date you received the item to request a refund.
    Item Condition: To qualify for a refund, the item must be unused and in its original packaging, along with all included accessories (such as labels, manuals, etc.).
  2. Refund Request Process
    Please contact our customer service team via email to submit a refund request, including your order number and the reason for the refund.
    Customer service will review your request and provide return instructions.
    Follow the instructions to ship the item back to the designated address. Shipping costs will be borne by the customer until we receive the returned item.
  3. Refund Processing
    Once we receive the returned item and confirm its eligibility for a refund, we will process the refund within 5-7 business days.
    Refunds will be issued to the original payment method; the exact time it takes may vary depending on bank processing times.
  4. Refund Ineligibility
    The following situations are not eligible for refunds:

The item is used or damaged.

The refund application period has expired.

The item is not returned as requested or is missing accessories.

  1. Special Notes
    For custom items or special orders, the refund policy may vary. Please confirm the specific terms with our customer service before purchasing.

If you have any further questions about the refund policy or application process, please feel free to contact our customer support team and we will do our best to assist you!

Thank you for your trust and support of aliciafamily.sbs. We look forward to seeing you again!